The information below shows current status of this Hub 5. Alternatives to Super Hub 2 routers. Please - 5425686. Plugged in hub 4 and it has the dreaded solid red ring. Flashing white: The Hub 4 is starting up. The hub will flash with a slow white light for a few seconds then flash rapidly yellow. Virgin media wifi booster problem. Now, navigate to the Advanced Settings, then click on Wireless. Had my hub 3 swapped for a hub 5 four days ago. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. The red ight has been on constantly for 12 months. on 07-01-2023 14:46. I can find my WiFi network and connect with it. So far so simple. No broadband, no phone. 😯 It's almost 2 weeks. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. - 5254472It is now Saturday and the hub is still flashing green. Flashing red light – It explains there is an issue with the telephone system; check all the connections. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. If it’s flashing green, it’s starting up. Only had the wifi in a few weeks i have the hub 5 and is constantly flashing red wifi has been on and off for past 3 days, been working maximum. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). I googled the meaning of flashing green and they said it is updating the firmware, then I just let it be that way for the whole afternoon. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. White light on. The first thing that you need to do is that you need to register your device after you are done setting it up and then activate it to work properly. The base light keeps flashing green and no signal on the Internet light. Tudor. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be. Hub 4 Booting Up. Joining in. Netflix will stop with the wheel spinning. Hello. Otherwise, go over the instructions again before contacting support. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Hi Devonme, Thank you for your post, welcome to the Community Forums! Sorry to hear you've been having issues with your connection recently, and you haven't been able to get much indepth help with this when calling. I know work as been going on today but I still have a red flashing phone light on my hub 3. Reading other posts, I know I need a new modem. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. Now, disable both WPS options and click on save. Users should wait for at least 5 minutes for the boot-up process to. It should be a solid white light if your Hub is powered on and working correctly. Solved: New hub - activation an different lights flashing - Virgin Media Community - 5145140. This indicates that the Virgin Media Hub is powering up and will be ready in 5 minutes. The Passphrases of the SSIDs must match. on 29-12-2022 23:18. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Super hub - Status lights and control buttons. installed the new hub 5 from hub 4 due to package change . In this article, we will explain each light indicator on your Super Hub 5 and the Hub 5X, what they mean, and how to troubleshoot any issues that may arise with the Virgin Media Hub 5. 168. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Otherwise nothing has changed. • Turn the power switch off on the back of the Hub. HUB 4 broken. It’s likely to be a loose connection in your home. If there are no issues it would be best to check our WIFI pod help page here. I checked my router and it has a flashing blue light. 5GHz is fast (80-1000mbps I think), but has low range and is easily disturbed by walls. Tried reseting multiple times but that didn't work. Options. They aren't too far from the router either so this can't be the issue. If you know how to exit the modem mode, do it. The light should turn solid for a moment when you first switch on the WiFi Pod (white). They ran some tests and said we had connectivity - 5444401. It’s likely to be a loose connection in your home. TV on the go. If it’s flashing green, it’s starting up. on 06-12-2021 12:09. Reboot the broadband Hub. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. The Virgin Media Hub lights can tell you a lot about its status. Unplugged it and tried again, same problem, reset it, same problem, unplugged absolutely everything, still white flashing light. I'm not sure what else i can do to fix this any help would be amazing. Doesn't matter where I plug it, near or far from the router. The orange light on Virgin Media Hub 3 indicates a problem with the internet connection. button and unplugged and turned off at mains and every time it just goes back to a blue flashing light after a green flashing light. If the Virgin Media box is flashing white for longer than a few minutes, this could be a sign of an issue. Hi - as per title, first noticed 5am this morning (23/02). Constant flashing white light. the hub started flashing blue and wouldn’t stop we’ve reset. Options. The “Ready” light: This should be on 24/7. Then unplug your Pod and back in again. this is normal. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. I reset and then it worked for a short while - 5197352Hi Just move into a new house and received a new broadband installation kit today and having some issues after plugin the hub. Joining in. Then you can connect to whichever signal you want (before it would've be automatic). 1 ACCEPTED SOLUTION. The Wi-Fi light: If this is flashing or solid green, the Wi-Fi is. The virginmedia connect app does nothing in regards to the connecting. If the power button is flashing white, your hub is installing a software upgrade. Despite service status saying there where no issues in the area, a couple of neighbours had similar issues. Virgin Media Forums Agent Carley 0 Kudos Reply. This is not normal for the boot process as usually it starts with a flashing red and goes to white when the internet is back online. All of a sudden my connection was lost so i check up on the box and its a white solid light. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. So about 2 hours ago my hub had a red flashing light, I have turned it off, the white light shows, then flashes white, then flashes green and now flashes blue and has done every time I have reset/rebooted it. Account - Mobile. Solid red: There’s an issue with the Hub 4. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It has been flashing for days. Hi There, My Hub 3 has a White/yellow stable light (not flashing). My internet connection went off last night. Restart the hub by removing the power cable and then reinserting it. Virgin media hub 4 constant white flashing. 0I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. I decide to restart it to see if it would fix, but now its on a constant white flashing light. I have made sure every connection is fitted properly and even tried multiple Ethernet ports (just in case). Green power light is flashing and WiFi light is green. Ive tried restarts and repositioning but it seems as if this is pretty common problem without a firmware update to the pod itself. If you are using WiFi you may also find this light comes on if the WiFi connection is lost. I have tried all the relevant routes contacting VM asking it to be added my account and synced to my hub, resetting the hub to factory settings, plugging it into my hub via Ethernet. Re: Intelligent Wifi Hub Not Connecting. The power light at the bottom of the device is the only light that should shine if everything is working normally. Flashing White. We are having to switch the Hub off and on numerous times a week, sometimes several times a day. on 18-02-2023 11:16. 1 Power Light. Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. The service status in our area shows no issues. Hi anais834, Welcome to the community and thank you for posting. It’s likely to be a loose connection in your home. The power light at the bottom of the device is the only light that should shine if everything is working normally. Mark as New; Bookmark this message; Subscribe to this message;. The white power light will come on and the arrows will be flashing amber or red. Try restarting it, and if the problem persists, contact Virgin Media support. But my wifi is not working. Tudor. In Router Mode the power light should be white. also pin reset. The technician just changed the hub and the same issue is happening. 5. Still no message in box from you. Teams meetings keep freezing. If the power button is steady amber, it has a power issue, call Sky for help. Good morning, I’m new to Virgin and 4 months in, my hub 4 router seems to be unresponsive since a power cut. If you're existing and it was previously working, check the. I’m not having any issues I was just wondering why the light is now flashing red (it’s the RX light that’s flashing red in the picture). In order to have this rectified, we'd need to. on 01-06-2023 18:59. One of the smaller lights is a WiFi symbol so I don't expect that one to light up as it is not connected to WiFi. Two LEDs on each RJ45 LAN socket (left = amber. About 9. Browse. Posted by 5 minutes ago. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. My phone picks up the connection while its flashing white. Joining in. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. the hub is still flashing green lights 24 hours now. Hub 4's normally steady white band is now pulsating slowly. on 31-12-2022 12:53. We have a flashing green light, and a solid green WiFi light. If there is an area fault, VM won't send a tech until it is fixed or they may book one for you and another part of the VM system might automatically cancel the visit while any general fault is in place. I have turned the router off and on still same issue. I can't even game without bad lag. hub4 light goes from solid white to flashing white. When first powered on, you’ll see the light blink orange or amber as the router starts up. WiFi connection problems can be frustrating, but we’re here to help keep you online. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. We would like to show you a description here but the site won’t allow us. Checked all connections. On Virgin Media website says if i remember correctly, that its a phone line issue, that might not be plug in. It didn't solve the issue. Attempted reset by powering off, awaiting 10seconds and powering on. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. Sign in with username. Options. com If it’s red, this indicates that there’s a problem with your WiFi connection. The entire day I had no internet, so I once again booked an engineer for the Monday afternoon, I wake up on the Sunday and it's working again - solid white light. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. Further power cycles and resets do not change the behaviour. 0 flashing green?. It will show what the Hub is doing. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. We have had a Hub 3 for a year with no problems. Aware that this could be a software update, I left it for a few hours. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. I work from home so it is so important to try find a solution quickly! I have checked the status in the area and there are no issues. . Try our TV troubleshooting tool now. perhaps the hub is not been added to your account. Area problem yesterday but was notified issues had been resolved this morning. Channel Optimisation must be left on. Post ReplyIt keeps flashing green and then flashing white and my connectivity is still in and out. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. 0 is constantly showing orange light. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). 4 to 2. Sorry to hear about this! Just to clear things up here - the White box in - 5213380At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. It isn't on during normal use, but turns red if there is a problem. Same issue as. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Mumfordd04. Please try the below : • Turn the power switch off on the back of the Hub. Virgin Media’s mighty Hub brings the magic right into your home. I'm currently on 1Gig contract with virgin. Woke this morning to solid green light on the hub4 Wi-Fi and connection seems to be working (I have this in modem mode) I have tried a Google search and also a search through this forum but can’t seem to find anyone detailing this happening. how to turn off or down the led ring on a virgin router hub 4 How to login == referral code get £50 off= 4 flashing blue and no internet! Hi, just found out I am having troubles with my internet connection! in the afternoon there was a small blackout in the area, lasted less than a second (I was at work), but when I came home internet seemed to work just fine. flashing green arrows on virgin hub 3. I have logged in to the routers settings and nothing looks untoward there. Step 1. Solid Red – Internet connectivity issue. I’ve recently upgraded from a hub 3 to a hub 5. DL14 post co. Hi, My internet was fine all morning but for the last few hours internets gone down and the super hub 4 has just been flashing green for hours. Had a power outage yesterday in the morning, and ever since then I’ve had no Wi-Fi. 02-02-2023 02:25 - edited 02-02-2023 02:25. I’ve reset the hub and checked all connections countless times and still nothing. I haven't had internet for 5 days now. However, all the pods are doing is flashing a white led and jot connecting in anyway shape or form . . turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. A power adaptor to plug into the Stream box and a power socket at the wall. Think streaming in Ultra HD, grabbing that game update. The Passphrases of the SSIDs must match. On our wavelength. Just joined and setup the new hub but it just flashes red. I've recently installed my quick start package and since then the hub has been flashing green, i have reset it and made sure all wires are in tight as well as in the right places. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Internet Light. My Tivo V6 box has 3 lights: The Power/Status light to the right of the Virgin infinity symbol and two small lights to the left of the infinity symbol. If you're worried, flick back to router mode, see what colour it is when it comes back on line. The box is a safety isolator. You can use the Virgin Media Connect app to run a super-intelligent WiFi home scan. We would like to show you a description here but the site won’t allow us. Forgot username?. That's the 4th disconnect while I have been using it, since i. If the lights indicate a problem, try the next. Table of Contents. Blue flashing light happens during the provisioning stage on a reboot. I checked my router and it has a flashing blue light. The top wifi light is solid green, the internet connection - 5396739. Might have to try that for a few minutes, and try it both quickly and slowly. Make sure your white cable is firmly plugged into the hub and socket at all times. but ive noticed quite often the hub will go from a solid white light to a flashing white. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. no idea what any of this means , will test the speed of wifi today when gamingHold the pinhole reset button for 10 seconds on the back of the Hub. If the power button is flashing amber your hub is in recovery mode. Won't connect. No devices are working after waiting a good 20 minutes. HUB 4 broken. No downtime reported in our area either. 0 Light ProblemsWe’ve already said that when there’s a problem, some lights will turn red. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hey. If you’re using a splitter, make sure that’s firmly connected, too. Use a pen to press the reset button, and hold it for 10 seconds. Options. Internet has been down for a day, our router is flashing yellow. We would like to show you a description here but the site won’t allow us. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 4 and 5GHz. HUB 4 broken. Remember: Once the Hub is reset, it will. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 168. I have also fairly recently moved up to 650Mb broadband to combat these issues. Once signed in, go to Advanced settings > Wireless> Security Select the dropdown next to Security and change it to WPA2-PSK. The Intelligent WiFi Plus is a welcome update from Virgin Media and I’d encourage anyone on the aforementioned plans to give the customer service line a call (0345 454 1111) and get the upgrade. Didn’t even know the reset button was there. my vm hub is showing a constant red light instead of the normal white light having tried 3 or 4 times disconnecting the power cable to reset the hub the red light still appears although i have internet connection it worries me that vm say there is no issues the can find when they do a systems check. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. It’s. Hub 4 Red Light. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Speed. When it’s in modem mode, it’ll be magenta (pink). When he installed it he said the red light (that’s now flashing red) must be green. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. My virgin wifi booster dosent seem like it's on. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. Hub 5 blinking green base light. Most problems can be fixed by getting your own router or better still a mesh system router and just using the virgin supplied router as a modem, I have a cheap Tenda nova mesh system plugged into my super hub in modem mode, it fixed the constant. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. These lights are: Power: This light will be solid white when the router is powered on. It’s white when everything is working as it should. All Rights Reserved Options. 2 Internet Light. Blue flashing light, no amount of resetting or restarting is fixing it. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). Internet LED. It’s likely to be a loose connection in your home. This means that the Virgin Media Hub 4 is on. Same problem, Virgin trial in the WF4 area. It has been working great before, and nothing in the house has changed recently. No devices are working after waiting a good 20 minutes. Wifi boosters are really hard for me to get connecting. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. Bottom – WLAN (green/blue). . It should then pulse slowly as it connects to your Hub. Re: SuperHub 5 - flashing white light. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. The more speed your Hub gets, the more your WiFi can do. For Hub 3. We would like to show you a description here but the site won’t allow us. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. After it, click on the WPS. Virgin Media Super Hub 2. VM will not dispatch any technicians while an area fault exists. In either Mode the red power light is an indication of over heating and most not be ignored. hub4 light goes from solid white to flashing white. Wait a few minutes for the Hub to clear its settings and reboot. Read the article. Hi there, My Hub 5 has a flashing red light. ). If you’ve got a permanent red power light. We would like to show you a description here but the site won’t allow us. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. FR510. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. The phone light: If your phone service is provided by the Hub 3. If you need any further help with this, please let us. Options. Hub 5 issues [Telephony (diasbled) and constant flashing green light on the hub] on 01-08-2022 12:16 After having two hub4s brick, a technician came round today (6 days after logging the call - I work from home, so I need access to the internet 24/7 and had to fork out £140 to purchase a mobile sim modem to see me through the excessive wait). If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. This light flashes green when the Hub's downloading a software update. I am going to send you a private message. Plugged it in, waited for it to boot up, an hour later still had a white flashing light. In response to carl_pearce. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Then, it tests your broadband speed to make sure there are no issues. and tells you of more local issues down to street cab/ postcode level. Regards, Daniel. street cabinet or omnibox etc. on 30-09-2020 17:56. On a Hub3/4/5, you could first try separating the SSID's of the 2. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. Turn the power switch off on the back of the Hub. Logging into the advanced settings (IP address in browser) says internet has registration failure. This can happen after a software upgrade. 0 has got a constant orange light and our internet is working intermittently. So I contacted Virgin on Saturday as the white box on the wall has started to flash red. This means the Hub is on, but your WiFi isn’t. Joining in. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. Virgin Media Super Hub 2. same for disney etc. Check in 2 places. Virgin Media customers do this when their Wi-Fi doesn’t work properly. It has it for about 30 minutes and then turns solid white but no devices can connect to it. Factory Reset Your Hub. The Power light is the first light you should look at. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Give the hub 5 -10 minutes to reboot, it will start to flash different colours. Call the equipment activation number they may be able to help. on 06-09-2023 10:32. If the internet light is off or flashing amber, run a diagnosis. 1 ACCEPTED SOLUTION. Have an orange light showing on hub box and intermittent Internet access. I can't reboot the router, I can't reset the router. 0. Restart the hub. We would like to show you a description here but the site won’t allow us. Moved into my new house a few weeks ago and was delivered a quick start kit with Hub 3 yesterday. Virgin Media. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. I have tried a pinhole reset twice now but the light remains orange. The LED lights on your TalkTalk router indicate the current status of your internet connection. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. 11-02-2023 13:45 - edited 11-02-2023 13:47. No service fault in my area and I’m still connected only received this hub last month after previous issues with virgin connection. The faq says: This means the Hub is on, but your WiFi isn’t. There's no official status of an orange light on the Hub 3. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. Hi, My virgin WiFi Hub 3. in Medway Kent . Virgin media lack of interest in customers internet problems makes me wonder why people stay with them. Tried manually rebooting the modem, it has flashing white light for a few minutes then red light. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. Any attempt to reset or hard reset it have failed and. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking.